FAQs

What date is Big Country happening on?

Saturday 11th May

Where and when can I buy tickets?

Early Bird tickets can be purchased from 12:00pm Tuesday 13th November. To access these tickets, you will need to sign up for the early bird code here – General Admission tickets can be purchased from 12:00pm Thursday 15th November.

What time does the festival start and finish?

The event will start at 12:00pm and finish at 11:00pm

Where is the venue?

Berry Showground, Berry NSW

Is Big Country all ages?

Yes

What form of ID will I need to enter the festival?

If you enter the festival with an Adult ticket, you will be asked to provide one of the following if you look under 25:

– Current valid Australian driver’s license (with photo)
– Current Passport
– Government Issued Proof of Age Card
– Victorian Keypass
– International Driver’s License (must contain a photograph)

Can I bring my own alcohol to the event?

No, Big Country is a fully licensed event and will have bars running throughout the day

Can I bring a fold up chair?

Yes you may bring a fold up chair or blanket to sit on.

How will I be paying for drinks/food/merchandise inside the festival?

Big Country will be using a cashless wristband system for all patrons wishing to spend money once inside the festival. This wristband will also act as your entry wristband for the festival.

How does the cashless wristband work?

Your cashless wristband will be scanned on each purchase you make during the festival and funds will be deducted from your available balance. You will be able to add funds to your wristband via designated stalls inside the festival using cash/card, or via a pre-loading cashless credit system when purchasing your ticket online. You will be advised of your remaining balance when a purchase has been completed.

Can I pre-load money onto my wristband?

Yes, there will be an option when purchasing your ticket to add “cashless credit” to your wristband, simply follow the prompts in the ticketing system.

How will I receive my wristband?

Your wristband will be given to you on arrival once your ticket has been scanned

How do I claim a refund of money not spent on my wristband?

You will be able to claim unspent money online after the conclusion of the event for up to 14 days. Please note that a refund of a balance under $5 will not be able to be processed

Can I bring my ticket on my phone?

Yes, but to be safe we recommend bringing a hard copy as well.

Do I need a Vehicle Pass if I’ve purchased a Rent-a-Tent package?

No. Because you won’t need an allocated 8m x 5m campsite space, you also do not need a Vehicle Pass. You will be parking a short distance away from your rented camping package.